Frequently Asked Questions

What is Ceylon Holistic Treatment platform?

Ceylon Holistic Treatment platform is the pioneering digital platform providing virtual assistance for Holistic medical systems in Sri Lanka where anyone can access from any place around the world to consult qualified Ceylon Ayurvedic doctors, Traditional doctors, Sidda doctors, Unani doctors and other medical professionals and get the best herbal care unique to each individual. We consider the Holistic Wellbeing-physical health care, mental/psychological care, spiritual health.

What is an online doctor consultation or online medical consultation?

When you speak to a doctor about your health concerns through an audio/video/ chat, it is known as an online doctor consultation or online medical consultation. This is a good alternative for times when you cannot visit a doctor physically at the clinic or hospital. An online doctor consultation works the same way as a physical consultation where you get a prescription after the consultation is completed. Some of the benefits of an online medical consultation at Ceylon Holistic are that you can consult a doctor at the convenience of your home and can order the prescribed medicines by using the ‘Virtual Herbal Pharmacy ’ option.

How does online consultation work for Holistic/Alternative/Comparative medicine including Ayurveda ?

Skilled and Experienced doctors always use number of methods to diagnose the diseases. Especially in Holistic medical systems, the whole person is evaluated along with the disease. The signs, symptoms and medical history of the patients ensures the diagnosis made by the doctors. In this platform Holistic medical systems are more accessible accelerated with modern technology and totally customized herbal medicines are now reachable in few steps,

What are the services Ceylon Holistic Treatment platform offers?

We provide the virtual platform for doctors and other medical professionals to reach patients and Holistic/Alternative/comparative healthcare seekers from anywhere around the world. And the patients to get the assistance from the best doctors nevertheless the distance they are from. Once the online consultations are completed, the medicine, supplements, nutraceuticals and other herbal products prescribed, are home delivered. Best guidance on Spiritual practices, Diet and nutrition and Herbal beauty care also provided through the platform.

How to book an appointment?

1. Clink the ‘Appointment” button on the top right corner. 2. Select the doctor, date, time and service 3.Click “Book appointment” 4. Click ‘Register, fill the blocks and register. 5. Check your emails and login with details. 6. Make the payment for the booking.

What is the security for my personal and medical data?

All the data are encrypted and secured, only the doctor you channel have access to your files. The privacy of our patients is critical to us, thus, we are compliant with industry standards. Rest assured that your online consultation with a doctor is completely safe and secured with 256-bit encryption.

How does my personal Health information stored?

All information concerning appointments and medical records are subject to strict confidentiality, which are in accordance with the legal framework. Only the information that you update in your patient Profile, and the prescriptions provided by the consulting doctors are available for viewing and can be seen in ‘My Appointments’.

Are your online doctors qualified?

We follow a strict verification process for every doctor providing online medical services on Ceylon Holistic. Our team manually verifies necessary documents, registrations, and certifications for every doctor. we have highly qualified doctors and medical professionals who are Government registered.

What are the payment methods available ?

We accept VISA, MasterCard, American Express, and other online payment enabled cards.

What is the security of online payment ?

All the data are encrypted and highly secured

Can I get a prescription after an online medical consultation?

It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout.

Can I get a prescription after an online medical consultation?

After your online doctor consultation, your doctor prescribes you the medicine related to your health condition. To get a complete and accurate diagnosis of your condition, the doctor may also recommend you to take tests and Health Checkups.

What do I need to have a virtual consult?

To have a video consult, you will need a computer or laptop with a camera, a tablet or a smart phone. You will also need a good internet connection. You can use data, but WIFI will give you a better call quality

Do I see the same doctor every time?

Our matching system is based on availability, so it’s highly unlikely that you’ll see the same doctor every time. That being said, some of our specialists do offer continuity of care through booked appointments. And you can continue with the same doctor or you can channel a new doctor depending on your need.

Is telemedicine a recognized practice in Sri Lanka?

It sure is. Telemedicine is the delivery of healthcare and other health-related services using interactive text, audio, and video technology. This means doctors can treat patients without being in the same place as them.

Can I get a doctor’s note?

Definitely. On your request our doctors are happy to write you a digital sick note in Zoom if necessary, and it will be written on their letterhead. And also you can contact us via [email protected] for further support you expect

How do I receive my invoice?

Invoice will be sent to the user’s registered email-id. Alternatively, the user will also be able to download the invoice for all payments they have made from the transaction page.

Can Ceylon Holistic Doctors handle my emergency situations?

Ceylon Holistic is designed to handle non-emergent medical problems. You should NOT use it if you are experiencing a medical emergency.

How can I cancel an appointment?

In case of cancellation of the payment, the users are requested to send a mail to [email protected] or contact us through our social media and phone number. The amount will be refunded owing the cancellation policy.

Does your service satisfaction guaranteed?

Yes! Our service comes with a full satisfaction guarantee and couldn’t exist without happy customers. If you are unhappy with our service, for whatever reason, do not hesitate to contact our Customer Support team via [email protected]

What if I'm unhappy with my Doctor?

If you’re unhappy with your Doctor, please feel free to contact our customer support team via [email protected] They will definitely address all your issues.

Is my credit / debit card information secure?

Absolutely! Your card details will not be stored anywhere. Your card information goes to a super secured and approved payment gateway by Central bank Sri Lanka for processing.

How can I reset my password?

If you need to reset your password, you may do so by using password reset option.

My connection isn't very good. What can I do?

We strongly recommend using WIFI. This can greatly improve the speed of your connection and quality of your experience. You can enable WIFI on most phones by going to SETTINGS and then selecting WIFI.